In accordance with the Consumer Protection Law (Official Gazette of RS, No. 88/2021), we hereby inform you that you have the right to withdraw from the contract without providing a reason within 14 days from the day the goods were delivered to you.

You can download the Withdrawal Form HERE.

You need to print the statement, fill in the required information, sign it (sign and stamp for legal entities), and send it to the following address:

GEM STRATEGY DOO

Kralja Petra Prvog 334/k

11400 Mladenovac, Serbia

+381 60 07 07 507

You can contact us via email at shop@reformerconcept.rs or by calling +381 60 07 07 507. Our operators will ask for information regarding the items you wish to return and your order number, after which you will receive an email with detailed instructions for further action, as well as the withdrawal statement document.

• The consumer exercises the right to withdraw from a distance contract or an off-premises contract by providing a withdrawal statement, provided it is sent to the seller within 14 days from the day the goods came into the possession of the consumer or a third party designated by the consumer, other than the carrier.
• The withdrawal statement produces legal effect from the day it is sent to the seller. After the expiration of the 14-day period from the day the buyer sent the withdrawal notice, the product can no longer be returned.
• By withdrawing from the contract, you are released from all obligations, except for the obligation to pay the costs associated with returning the goods due to the withdrawal. Products must be unused, undamaged, and in their original packaging; the original invoice and the withdrawal statement form must be attached.
• Upon receipt of the product, it will be determined whether the product is functional and undamaged. The buyer is liable for any malfunction or damage to the product resulting from inadequate handling, i.e., the buyer is solely responsible for the diminished value of the product caused by handling the goods in a manner that is not adequate or exceeds what is necessary to establish its nature, characteristics, and functionality. If it is determined that a malfunction or damage occurred through the buyer's fault, the refund will be refused, and the product will be returned to the buyer at their expense.
• Article 33 of the Consumer Protection Law
• If the consumer exercises the right to withdraw from the contract, the contract is considered never concluded, and the obligations prescribed by Articles 34 and 35 of this Law arise.
• The seller is obliged to return the amount paid by the consumer under the contract without delay, and no later than 14 days from the day of receiving the withdrawal statement, following the receipt of the returned product. For contracts for the sale of goods concluded off-premises or at a distance, the seller is obliged to refund the funds paid by the consumer upon receiving or collecting the goods delivered under the contract, or upon receiving proof that the consumer has sent the goods back to the seller, regardless of which of these actions the consumer performed first.